What are the payment methods?
You can pay all your purchases by credit card, bank transfer, PayPal, Apple pay, Google pay. Payments in installments can be made by credit card (Alma) and PayPal (according to your account conditions).
How to contact customer service?
By instant chat, at the bottom left of the site, by email (firstname.lastname@example.org), by phone (+41 78 645 78 00). We process all requests.
What are the delivery times ?
For Slim Sonic and Snø products, shipping time is 10 working days maximum, after receipt of payment. Delivery takes place with Swiss Post, Colissimo or Colissimo international.
For food supplements, delivery is 72 hours for all Europe.
Where do you deliver?
We ship worldwide, without exception.
Are your products available in store?
Our products are available on our website and in our BEBÔ HUB centers. To know all our centers, do not hesitate to contact us.
What is the warranty on your products?
New products are guaranteed for 2 years. PREMIUM reconditioned vehicles are guaranteed for 18 months. ATTRACTIVE refurbished vehicles are guaranteed for 12 months.
Is there a right of return?
Return rights are available depending on the legislation of the country where the package is delivered. For more information, please contact us.
How can I return my items?
We provide you with a return slip by Colissimo on request.
What is your refund policy ?
The refund policy is linked to the withdrawal period in force in the country where the goods are delivered. For more information, please contact us.
Are the payments secure?
All payments are fully secure. The payment solutions used are based on the latest technologies and guarantee you comfort of use as well as total security.
Where are your products made?
All our products are manufactured in Switzerland and in France (74).
Does Slim Sonic benefit from scientific validations?
Yes indeed. SLIM SONIC is a brand that has been on the market for many years. The technology used benefits from scientific validations, tests, studies validating the operation and results, scientific publications. All this information as well as the treatment protocols are provided to you free of charge on request.